TOMS Forums & FAQ

Does TOMS offer discounts to military families and veterans?

You can check this page for more information about TOMS's veteran discounts and offers. You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special offer...
Knoji Staff answered this on Jun 19, 2017 Posted in TOMS1 answer — Last reply 4 weeks ago

Does TOMS offer free returns? What's their exchange policy?

Yes, TOMS does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here. You might also check out TOMS's homepage for additional pages with information on returns and exchanges.
Knoji Staff answered this on Jun 13, 2017 Posted in TOMS1 answer — Last reply 1 months ago

Does TOMS Shoes offer free shipping?

TOMS sometimes offers free-shipping. Usually that happens if they are having a specific promotion going on.  Other than that, the shipping fee depends upon which shipping company you choose, how quickly you want the order delivered... and where it is being shipped to.  You can see the pr...
Riley M answered this on Jun 7, 2017 Posted in TOMS3 answers — Last reply 2 months ago

Are Toms women and men shoes has the same cut and design?

Yes, Toms shoes are very simple in design, and really there is no difference between shoes for a man and those for a woman except in the sizing. Stores tend to market certain colors and patterns for men compared to women so that might be another difference, but as far as the cut of the sole and such...
Kaleidoscope Acres answered this on Dec 22, 2012 Posted in TOMS1 answer — Last reply 60 months ago

Does TOMS have a main competitor? and what make TOMS distinctive?

Toms is distinctive in that it designs its own shoes and donates a pair of socks for each pair bought to a charity for children.  Its designs are unique and quite trendy.  Included is their line of vegan and children's shoes.  The company provides great customer service and accepts re...
Teresa Conti answered this on Oct 28, 2012 Posted in TOMS1 answer — Last reply 62 months ago

Does TOMS Shoes have stores in addition to the website?

No. Toms does not have an actual physical store.  However, many retailers around the world sell Toms shoes. So customers can visit stores that carry Toms shoes to try them on for size and purchase them.  To find a retailer nearest you that carries Toms shoes, simply go the company’s ...
Donata L. answered this on Sep 26, 2012 Posted in TOMS2 answers — Last reply 63 months ago

Does TOMS Shoes offer a mobile app for iPad, iPhone and Android?

Hi Carole, In general TOMS shoes doesn't appear to offer mobile apps for iPad, iPhone or Android devices, but they did offer one for the "One day without shoes" charity campaign which raised awareness of the impact of children who don't have shoes. So they may bring out more apps in the future.
Kimberley Heit answered this on Sep 26, 2012 Posted in TOMS1 answer — Last reply 63 months ago

TOMS Shoes sells Vegan Shoes. What exactly does this mean?

Hi Christy, Yes, animal lovers will be pleased to know that TOMS Shoes does sell a range of Vegan shoes. Their vegan shoes refer to shoes that are not made from any animal products. The even better news is that they typically offer shoes for men, women and children in this category.
Kimberley Heit answered this on Sep 26, 2012 Posted in TOMS1 answer — Last reply 63 months ago

What is TOMS Shoes's return / refund / exchange policy?

Toms will gladly accept all unworn merchandise provided that it was solely purchased from Toms.com.  You will need to return your merchandise within 60 days from the receipt of your purchase. You will be required to pay a $10.00 re-stock fee for any merchandise that is has been worn when return...
Donata L. answered this on Jul 29, 2012 Posted in TOMS1 answer — Last reply 65 months ago

Does TOMS Shoes accept debit cards or personal checks?

Unfortunately, Toms does not accept personal checks at this time.  You should be able to use your debit card only if it displays a Visa or MasterCard logo and provided you have sufficient funds on your card to cover your purchase.  Currently, Toms accepts Visa, MasterCard, American Expres...
Donata L. answered this on Jul 29, 2012 Posted in TOMS1 answer — Last reply 65 months ago

Does TOMS Shoes ship internationally? Which countries do they ship to?

Currently, Toms only ships internationally to Australia (via USPS). Besides that, Toms does NOT ship to international addresses.  If you wish to ship to Canada you will need to visit TOMS.ca website to place your order.  Likewise, for United Kingdom, you will need to visit TOMS.co.uk websi...
Donata L. answered this on Jul 29, 2012 Posted in TOMS1 answer — Last reply 65 months ago

Does TOMS Shoes accept PayPal?

Absolutely!  Toms does accept Paypal as a payment option.  In fact, if you go to the company’s web site  http://www.tomsshoes.com and scroll down to the bottom of the page, you find that the company proudly displays the Paypal logo on each page, which clearly indicates they acce...
Donata L. answered this on Jul 29, 2012 Posted in TOMS1 answer — Last reply 65 months ago

Does TOMS Shoes ship to international addresses? What countries are covered?

According to the company website, Toms does not ship internationally with the exception of Australia (via USPS). For shipments to Canada you will need to visit TOMS.ca website to place an order.  For shipping to UK, visit TOMS.co.uk website to place an order. See http://www.toms.com/faq/ under ...
Donata L. answered this on Jul 29, 2012 Posted in TOMS1 answer — Last reply 65 months ago

Does TOMS Shoes accept money order?

Toms online website, www.toms.com, does not accept money orders. The form of payment they accept is Paypal and credit card (Visa, Mastercard, American Express, and Discover)
Alisha Rouland answered this on Jul 18, 2012 Posted in TOMS1 answer — Last reply 65 months ago

What products and services does TOMS Shoes sell / offer?

answered this on Dec 31, 1969 Posted in TOMS1 answer — Last reply 71 months ago

What are the main advantages / key differentiators of TOMS Shoes?

answered this on Dec 31, 1969 Posted in TOMS1 answer — Last reply 71 months ago

What are the main disadvantages of / common complaints with TOMS Shoes?

answered this on Dec 31, 1969 Posted in TOMS1 answer — Last reply 71 months ago

What are sites / companies similar to TOMS Shoes? How do they compare?

answered this on Dec 31, 1969 Posted in TOMS1 answer — Last reply 71 months ago

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