Does TOMS offer free returns? What's their exchange policy?

What's TOMS returns and exchanges policy? Can you return in-store? How many days do you have to return items to TOMS for a full refund? Do I need a receipt to return my item to TOMS? Do items need to be in new condition?
Returns & exchanges policies rating: 4.5 - 2 ratings

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Yes, TOMS does offer free returns & exchanges.
Knoji Staff
138
Posted Aug 1, 2018

Yes, TOMS does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at toms.com.

Shopping tip: (December 12, 2018): Use promo code HELLO5QF0P&0H to save 20% off at toms.com — redeem it here. You can also view more TOMS promo codes.

As of Wednesday, Amazon.com is also offering 40% off TOMS items on their website.

Update: we've found 68 more shoe brands stores that currently offer free returns & exchanges and 2,201 fashion stores that are offering free returns & exchanges . You can also view all 6,448 stores that offer free returns & exchanges across all categories.

This user rated TOMS's returns & exchanges policies: 5.0
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Donata L.
0
Posted Jul 29, 2012

Yes, Hobby Lobby does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Hobby Lobby's homepage for additional pages with information on returns and exchanges.

This user rated TOMS's returns & exchanges policies: 4.0
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Rated 4.2 - 31 reviews

About TOMS

TOMS is a major shoe brands company operating the e-commerce site toms.com. TOMS sells its products and services in the shoe brands vertical, offering discounts and promo codes to its customers infrequently. TOMS is very well-regarded among shoppers on Knoji, with 31 ratings and an average rating of 4.2 stars. TOMS scores very highly compared to other brands in the shoe brands industry, providing 14 e-commerce features to better serve its customers.

TOMS's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
TOMS offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
TOMS offers free shipping on all qualifying orders. Get free delivery on your order from TOMS, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
TOMS offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that TOMS may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Yes
TOMS accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that TOMS may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that TOMS may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
TOMS supports a promo code box on their website. Check the TOMS promo codes page for the latest coupon codes from TOMS. Read full answer >>
Black Friday Ad:
Yes
TOMS offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
TOMS offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Yes
TOMS offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for TOMS on their military discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that TOMS may not offer senior discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
TOMS offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Yes
TOMS offers gift cards and discounted gift cards during special promotional events. Find gift cards for TOMS. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Customer Reviews:
Maybe
It appears that TOMS may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that TOMS may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that TOMS may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that TOMS may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that TOMS may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that TOMS may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that TOMS may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
TOMS offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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